So I have created some animated banner ads for work, and when our connections team is trying to traffic them the animations aren't playing and are stuck at the opening frame.
I have run the files through the validator on doubleclick and the banners pass all of the checks, but when the preview shows up the same thing is happening. The animation never plays.
I have checked everything locally and it will play fine from my machine, I have hosted it online and it plays fine there, but for some reason it will not play when it is uploaded and trafficked.
Has anyone had this issue before,