CustomEase download blocked by overlay ...

[NubieHere]

I have to go into the dev tools to hide the overlay to get to the download button ...

[PointC]

Are you talking about the home page and the download section? If so, the download button and CDN links are in the overlay.

Everything should look like this:

 

 

If you're talking about CustomEase, that should be in your dashboard and I'm not aware of any overlays that would be covering the download button.

 

Happy tweening.

[GreenSock]

Yeah, I'm very curious about this - are you saying that download overlay pops up automatically and you can't get rid of it by clicking off of it somewhere? Any chance you could provide more details (browser, OS, where to click, etc.)? I definitely want to make sure this is taken care of, but I'm struggling to understand how to reproduce the issue. 

[NubieHere]

See attached file for info.

 

Seems like my 106 KB file became 588.75 KB after visiting your server ... hmm.

[GreenSock]

I'm so confused - what exactly is the problem? When you're not logged in, that CustomEase download should be locked (as it shows in your screen capture). If you're logged in, you get access to it. Everything looks correct from what I can tell.

 

What file is going from 106kb to 588.75kb? Are you talking about the zip file? Which two are you comparing? The first screen shot doesn't even have a download (it's locked). I really want to help but I'm not quite clear on what the problem is that you're trying to describe. 

[NubieHere]

If you take a good close look at the file I've attached, you'll see, that the white download box is not white at all (try comparing it with your own attached file). The semi transparent black overlay is ABOVE the download box making it impossible to click it.

 

The »Not logged in« and »Logged in« was just to show that it didn't matter whether I am logged in or not ... do you seriously not see the problem?

 

I haven't made any edit to the color of the image. It's as it appears in the browser (please, ignore the »Not logged in« and »Logged in« texts).

 

The OVERLAY is ABOVE the download box in ALL cases. So therefore I cannot click it ... and I'm pretty sure you didn't mean to put it above in any case anyway.

[Dipscom]

Hey blaasvaer,

 

You're not going mad. I can see your issue with the download. I don't have the access to make those amends in the site but I shall make sure it gets fixed.

 

Thanks for pointing it out.

[GreenSock]

I'm so sorry about that! You're absolutely right - it was only an issue on the CustomEase page and for some silly reason I was looking at other pages. My apologies. It should be resolved now. You may need to clear your cache. Better? 

[NubieHere]

Seems like my 106 KB file became 588.75 KB after visiting your server ... hmm.

 

In the above, I was referring to the file I exported from Photoshop (to show the problem). And what I meant was, that the file that I exported from Photoshop, had a filesize of 106 KB coming out of Photoshop. But after uploading it to your servers, it had gone up to 588.75 KB, according to the file preview you provide. It was only a concern because you stated that only downloads smaller than 500 KB was allowed.

 

So: maybe you should have a look at your image crunchers you use when uploading files ... so all in all this was just an attempt to provide some user feedback.